Privacy Policy
Effective Date: July 1, 2026
Mate Mobility Co., Ltd. and its affiliates, subsidiaries, and related entities, including Mate Mobility USA, Inc (collectively, “Mate Mobility,” “we,” “our,” or “us”), respect your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use our website, Buyer Portal, quote request forms, product inquiry forms, and related online services.
Our website and Buyer Portal are intended for business users, including dealers, distributors, golf courses, resorts, fleet operators, and other commercial organizations. They are not intended for personal, household, or consumer e-commerce purchases. By accessing our website or using the Buyer Portal, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through the Mate Mobility website, the Buyer Portal, account registration forms, quote request forms, product specification and quantity selection forms, business inquiry forms, and email or other communications submitted through our website. This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control.
We collect personal information that is necessary to operate the Buyer Portal, respond to business inquiries, and support potential commercial relationships. The information we collect through the Buyer Portal is primarily business contact information and business inquiry information.
When you register for the Buyer Portal, submit a quote request, or contact us, we may collect your contact name, company name, company address, business email address, business phone number if provided, job title or department if provided, country, state, or region, login credentials, selected product model, selected product specifications, requested quantity, selected color or configuration, requested destination or delivery location if provided, quote request details, purchase inquiry details, messages, attachments, and other information you voluntarily submit.
2. Personal Information We Collect
We may also collect business contact information from trade shows, industry events, dealer referrals, distributor introductions, publicly available business sources, professional networking platforms such as LinkedIn, and other business development sources, where permitted by applicable law.
3. Information from Other Sources
4. Information Collected Automatically
When you access our website or Buyer Portal, we may automatically collect information such as IP address, browser type, device type, operating system, referring website, pages viewed, date and time of access, login and session records, cookie and similar technology data, security logs, and error logs.
We do not intentionally collect sensitive personal information through the Buyer Portal, including government identification numbers, payment card information, bank account information, health information, biometric information, precise geolocation, or personal information of children. Please do not submit such information through the Buyer Portal.
5. Information We Do Not Intentionally Collect
We use personal information to create, verify, and manage Buyer Portal accounts; review and respond to quote requests and purchase inquiries; confirm selected product specifications and requested quantities; communicate regarding products, availability, pricing, delivery, and commercial discussions; provide product information and customer support; evaluate potential dealer, distributor, or business relationships; maintain records of inquiries, quotes, and business communications; improve our website, Buyer Portal, products, and services; protect the security and integrity of our systems; detect, prevent, and respond to fraud, unauthorized access, or misuse; comply with legal, regulatory, accounting, and compliance obligations; and enforce our terms, agreements, and legal rights.
We do not use Buyer Portal information to make automated decisions that produce legal or similarly significant effects.
6. How We Use Personal Information
Where applicable law requires a legal basis for processing, we process personal information based on performance of a contract or steps taken prior to entering into a contract, our legitimate business interests in responding to B2B inquiries and operating the Buyer Portal, compliance with legal obligations, and consent where required by applicable law.
7. Legal Basis for Processing
8. How We Disclose Personal Information
We do not sell personal information. We may disclose personal information to vendors and service providers that support our business operations, including website hosting providers, cloud infrastructure providers, IT service providers, CRM and sales management tools, email and communication service providers, cybersecurity providers, data storage and backup providers, and website analytics providers. These service providers are permitted to use personal information only as necessary to provide services to us.
We may share information with our affiliates, subsidiaries, and related entities for business operations, sales coordination, customer support, and transaction management. When necessary to respond to a quote request, purchase inquiry, or support request, we may share relevant business contact and request information with authorized dealers, distributors, regional sales partners, product support partners, manufacturing or supply chain partners, or other business partners involved in responding to your request.
We may disclose information if we believe disclosure is necessary to comply with applicable law or legal process, respond to lawful requests from public authorities, protect our rights, property, or safety, protect the rights, property, or safety of users or others, investigate fraud, security incidents, or unauthorized activity, or enforce our agreements and policies. If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
Mate Mobility operates internationally. Your information may be collected, stored, accessed, or processed in countries other than your country of residence, including the Republic of Korea, the United States, and other countries where our service providers, affiliates, or business partners operate. Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders.
9. International Data Transfers
We may use cookies and similar technologies to enable website and Buyer Portal functionality, maintain login sessions, remember user preferences, analyze website usage, improve performance and user experience, and protect against fraud, abuse, and unauthorized access. You can adjust your browser settings to refuse or delete cookies, but some Buyer Portal features may not function properly if cookies are disabled.
We may use analytics and similar technologies to understand website usage and improve our website. If we use advertising or cross-context behavioral advertising technologies that require additional notice or opt-out rights, we will provide such notice and choices as required by applicable law.
10. Cookies and Similar Technologies
11. Marketing Communications
We may use your business contact information to send product updates, event invitations, trade show information, or other business communications that may be relevant to your organization. You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us. Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as account notices, quote responses, order-related communications, or legal notices.
We retain personal information for as long as reasonably necessary to maintain Buyer Portal accounts, respond to quote requests and business inquiries, manage potential or actual business relationships, keep records of communications, quotes, and commercial discussions, comply with legal, accounting, tax, and regulatory obligations, resolve disputes, enforce agreements and legal rights, and protect against fraud, misuse, and security incidents. When personal information is no longer needed, we will delete, de-identify, or anonymize it in accordance with our internal retention procedures and applicable law.
12. Data Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards may include access controls, password protection, encryption where appropriate, system monitoring, employee access restrictions, vendor management, and security procedures. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Data Security
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of personal information, request restriction of certain processing, object to certain processing, request portability of information you provided, opt out of certain marketing communications, and opt out of sale or sharing of personal information where applicable.
To exercise your rights, please contact us using the contact information below. We may need to verify your identity and authority before processing your request. We will not discriminate against you for exercising privacy rights available under applicable law.
14. Your Privacy Rights
If applicable, California residents may have specific rights under California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act. In the preceding 12 months, we may have collected categories of personal information such as identifiers, commercial information, internet or other electronic network activity information, professional or employment-related information, and inferences based on business interactions.
We collect and use these categories of personal information for the business purposes described in this Privacy Policy, including account management, quote processing, business communications, customer support, security, compliance, and service improvement. We collect personal information from you directly, your organization, your use of our website and Buyer Portal, our service providers, and business partners where applicable.
We do not sell personal information for monetary consideration. We do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide legally required rights and choices. We do not use or disclose sensitive personal information for purposes that would require a right to limit under California law.
Subject to applicable law and verification, California residents may have the right to know what personal information we collect, use, disclose, sell, or share; access specific pieces of personal information; delete personal information; correct inaccurate personal information; opt out of sale or sharing; limit certain uses of sensitive personal information where applicable; and not be discriminated against for exercising privacy rights. To exercise these rights, please contact us using the contact information below.
15. Additional Notice for California Residents
Our website and Buyer Portal are intended for business users and are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take appropriate steps to delete it.
16. Children’s Privacy
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
17. Third-Party Links
If you have questions about this Privacy Policy or our privacy practices, please contact Mate Mobility Co., Ltd. at contact@matemobility.co.kr.
18. Contact Us
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on our website and update the Effective Date. Your continued use of the website or Buyer Portal after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.